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Shipping

Currently we ship New Zealand and Australia wide.

New Zealand - Free shipping on all orders

Australia - $12.00 flat rate.  

Please allow 1-3 days for orders to be processed and dispatched.  You will receive an email with the tracking details once your order has been dispatched.

All New Zealand orders are sent via courier with a targeted delivery of 2-3 days (+2 days for rural delivery).

All Australian orders are sent via International Air (untracked) with a targeted delivery of 3-10 days. 


Returns

If you are not satisfied with your purchase, please return it to us within 14 days of delivery for a refund or exchange provided the goods are in original condition, unopened, and unused.  

Please note that shipping costs are not refundable unless the goods are faulty. In this case, we will reimburse you the cost of returning the goods to us.

Please note that we are only able to refund or exchange goods that are deemed faulty.

Contact:

info@thebotanicalchemist.co.nz

Returns Address:

3/65 Lavaud Street, Berhampore, Wellington 6023. Attn: Returns.


Payment

Payments made via our website are made through Paypal. You do not need a Paypal account to checkout. This is a secure payment gateway and we never receive your credit card information.


Privacy

We value our customers and respect their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and as satisfying as possible. While we may securely store your customer details, we do not sell, trade, or share this information with anyone.